An internal review of sales department
Incorporating speech recognition to fast-track CRM requirements
Philips Dictation is forever evolving and adapting its products and services to the stringent requirements of the needs and wants of its customers. We pride ourselves on being leaders in voice technology, keeping pace with advancing consumer trends and rapid adoption of new capabilities by professionals. We listen to customer feedback, apply learnings and evolve our technology into a sophisticated and reliable source of truth when it comes to making life easier with speech to text solutions.
Our most successful cloud-dictation solution, SpeechLive, has recently announced its latest innovation in addition to the smartphone app allowing our customers to turn their voice into text from anywhere, anytime. Thanks to the new desktop app, users can now dictate directly into any third-party application including web forms, CRM platforms, word documents and emails. This new SpeechLive enhancement allows for more user friendly and convenient work habits, saving our customers even more time and avoiding unnecessary delays.
In order to develop new learnings and understandings about our products and services, Philips engages in professional feedback session not only from our external professionals, but also our internal staff. To get an insider’s perspective, we recently interviewed two members from our Australian sales department Homer Usares and Tom Curran to understand how they are utilising SpeechLive’s voice recognition feature in their work settings.